For our address, contact details see our How To's & FAQ page.
Manila-Express Complaints Procedure
At Manila-Express, we endeavour to make good all money remittance orders to the best of our ability. If a client is dissatisfied with our service, please contact us as soon as possible.
Kindly furnish us with the following details a) remitter's name and address; b) daytime telephne number; c) Order number; d) details of your complaint and e) how you want your complaint to be resolved.
How to complain - you can phone, write or email us. Click the How tos and FAQ page above for our complete contact details.
Manila-Express aims to resolve your complaint promptly and efficiently. If we are unable to resolve it instantly, we'll send you an acknowledgement within 5 business days, give you a progress update on a regular basis and aim to resolve it within 3 weeks.
If you remain dissatisfied with our suggested resolution, you have the right to refer your complaint to the Financial Ombudsman Service. If you want them to look into your complaint, you must contact them within six months of the date of any final response we issued. You can write to them at:
The Financial Ombudsman Service
South Quay Plaza,
183 Marsh Wall,
London E14 9SR,
Phone : 0845 080 1800
email : firstname.lastname@example.org
The Financial Ombudsman Service will consider your complaint only after you've tried to resolve it with us. We will try our utmost to help our clients.